FAQ

Products | Ingredients

  • Absolutely! We use high-quality, natural ingredients that we source locally. All our products are properly stored and made with pet-safe and human-grade ingredients.

  • Always keep treats in a cool, dark space away from the seal and reseal the bag after each use to maintain freshness. We always recommend refrigerating any treats that contain proteins if they cannot be consumed within two weeks of purchasing.

  • At the moment, we offer online purchases through our site. You can select an in-person pickup at checkout or have your order shipped to your home. Please read our shipping policy for more information.

Shipping | Exchanges

  • Our small team at Community Treats prepares each treat fresh in small batches. During the holiday season, please allow up to 2 weeks for processing due to high demand.

    Additionally, starting November 15, 2024, the Canada Post strike may result in shipping delays, particularly for rural areas. We are exploring alternative shipping options to ensure timely delivery to most homes in Canada.

    If you have any questions about your location or delivery times, please feel free to contact us for the latest updates. Thank you for your patience and support during this busy season!

  • We strive to make every order as fresh as possible. Please allow 3-5 days for us to prepare your order. Once shipped, orders will arrive in 2-5 business days.

  • Currently, we only ship within Ontario and across Canada. The shipping fee will be determined at checkout once you complete your address.

    Within the Greater Toronto Area: Subject to a $9 fee

    Within Ontario (outside of local): Subject to a $12 fee

    Within Canada: Subject to a $12-20 fee

  • For all food products, items will be final sale and non-exchangeable to ensure and maintain health and safety reasons. If your item is unopened and in good condition, please contact us if you’d like to discuss alternative solutions!

E- Gift Cards

    1. Select the Gift Card option and choose the amount to put on the card from the dropdown item. Once the customer clicks Add to Cart, they will be directed to the checkout page.

    2. The customer will choose Email to Recipient or Email to You in the Gift Card Delivery box on the checkout page.

    3. After the purchase is complete, the gift card will be delivered using the chosen method.

    • Email to Recipient - The recipient will receive an email with the gift card message and code.

    • Email to You - The purchaser will receive an email with the gift card details, which they can print.

  • Enter your gift card code that was sent to your email at checkout to apply the gift card balance. Gift cards can be used on any item at the shop unless otherwise specified.

  • If you happen to shop with us in person at a local market or pop-up event, you may use your gift card code! Otherwise, all gift cards shall be used for online purchases only

  • Your gift card code never expires!

  • If you’d like to cancel or refund your gift card purchase, please email us to set that up. Please note we do not refund gift cards that have a partial balance.

  • The recipient receives an initial email with the gift card balance. After entering the gift card code at checkout, the remaining balance appears.

  • No worries! Get in touch with us, and we will resend your email.

  • Unfortunately, customers who want to send the email to the recipient later should select the Email to You delivery option at checkout. You can then forward the email or .pdf at the desired time.

  • Customers can only select from the preset amounts offered on the dropdown item.